KINAMU SugarCRM Starterpack
SugarCRM offers an innovative platform with which your company can manage and automate various marketing and sales processes, at the same time you can cultivate your customer relationships transparently and professionally.
With the various SugarCRM products you can increase your efficiency and your turnover as well as reduce your workload.
With the KINAMU SugarCRM starter pack you get a fully operational CRM solution (including analysis, implementation and ‘going-live’ support) for a fixed price of €19,900 with which you can handle your business processes after a period of 8 weeks. The KINAMU starter pack is available in conjunction with the SugarCRM Editions Sell and Serve (Sugar Cloud) and Sugar Enterprise (On-Premise).
Request a free SugarCRM trial
Regardless of whether the topic of CRM is new to you or you are about to switch, Sugar is an innovative platform that helps your business to keep track of and save time. In our 30-day trial you will find out why PCMag has named Sugar among the CRM offerings for Customer Experience.
I am ...
a new CRM Customer
Initial Investment/System Selection
I’m a new CRM Customer and want to make an initial investment in a CRM or I’m currently in the selection process of a new CRM.
You need help to get an overview?
You want to specify your requirements for a CRM system?
You need help creating a shortlist?
You need a TCO calculation?
KINAMU supports new CRM Customers with the System Selection:
- Provide checklists for the introduction of a CRM
- Creation of a requirement catalog
- TCO calculation
- requirements check
- Providing a list of providers with strengths and weaknesses
- Assistance in setting up a bidding process
an exisiting CRM Customer
Migration/CRM Change
I am an existing customer and would like to change my CRM system.
You already have a CRM in use?
Are you dissatisfied with your current CRM?
You want to identify unused potentials?
You want to automate your processes?
KINAMU supports existing CRM Customers with an offer for the preparation of a migration / change of the current CRM system and offers the following services:
- CRM analysis (processes, modules, usability)
- CRM analysis (software check)
- Identify unused potentials
- Automation of processes
- Cost Overview Migration
- Presentation of the benefits of SugarCRM
- Specifications for a bidding process
KINAMU Industries Solutions - Save time and money on implementation
Our CRM appliance offers you a solution that meets your industry-specific requirements, we know that the different industries have different and very specific requirements.
We rely on our proven methods and processes to make your project successful. In doing so, we support the implementation of your CRM project during all project phases, from the definition of the requirements to the acceptance testing and supervision of the system. Our long-term customers appreciate us because of our good support beyond the project introduction, we are always available for our customers with words and deeds.
Your added value:
- Immediately deployable out-of-the-box industry solutions
- A single platform for all relevant customer information
- Shorter reaction times
- Increase sales efficiency by simply creating reports
- Illustration of all current sales opportunities
- Illustration of sector specific features (visit planning & reports, campaign management, offer- order- and service- management, overview of all machines / systems installed at the customer)
Acting instead of reacting: It is important to quickly recognize market developments, act accordingly and always bear the costs in mind. Sales must therefore be able to concentrate on its core processes. Our CRM solution offers you the necessary, uniform knowledge platform in the form of a central customer database.
Every sales employee – whether in-house or field-based – has a complete overview of all customer activities, from inquiries, to orders, to service and complaint management. The system helps you to map these complex process landscapes. The data is stored in the CRM modules required for your industry: projects, products, offers, contracts, machines, services, service and service intervals, and much more.
CRM for the industry
We know what you need. 100% customer satisfaction has become the most critical success factor due to growing competitive pressure. And what is it that ultimately makes the success? Competent customer support – from the first offer to aftersales service and support.
Characteristic of the industry sector are the often long decision-making phases, a buying center, as well as high order totals.
CRM for the service sector
What matters most in the service sector? Right, customer satisfaction and loyalty. Because only satisfied customers come back.
That is why competent customer service – from first contact, proposal, to aftersales service – has the highest priority.
Every sales employee – whether internal or external – has a complete overview of all customer activities.
CRM for the trading/retail sector
The more comparable a product is, the more important the service quality is for customer satisfaction and loyalty to your company.
In order to establish long-term customer relationships in the retail sector, it is important to stand out from the competition. Current trends must be recognized quickly in order to be able to act accordingly and always stay ahead of the competition.
CRM Guides
Checklist: CRM Evaluation
Having a world-class CRM system that holds your entire company together is key to a great customer experience. If you take a closer look at different solutions, you will find important differences in terms of the features they offer.
This checklist will help you ask the right questions to narrow your choices and make the right decision.
Guide: User Adoption
This guide should help you to convince the users of the advantages of a CRM and to facilitate the conversion and acceptance. Combine modern CRM and effective adoption and adoption strategies to ensure your software implementation lives up to expectations.
Many companies are in the process of overhauling or replacing their CRM systems or technologies.
Buyer’s Guide: CRM 2023
Choosing a CRM system is a big decision for any organization, whether you’re starting your first implementation, switching out point solutions, or performing a crossdepartmental replacement.
But the process doesn’t have to be a daunting challenge that keeps you up at night. Several key tenets can guide a wise decision-making process and help you rethink your age-old workflows.
Sugar CRM Editions
Clear and predictable prices with no hidden fees or forced upgrades. All editions include modules for marketing, sales and support, activity management (calls, meetings, tasks, emails, notes, documents).
Sugar Enterprise
Cheapest Solution for larger companies
The industry’s most flexible option for highly-tailored,
on-premise CX applications
Starting at € 85
Enterprise + at € 120
Per user per month, 3 user minimum, billed annually,
Hosting: OnSite or in Partner Cloud
Sugar Enterprise includes:
- Sales: Sales automation and forecasting
- Service: Customer Service + Case Management
- Marketing: Lead Management + Campaigns
- Offers at the product level and forecasting
- Sophisticated workflows
- Role-based views and approvals
- 100 simultaneous self-service portal users
- 12×5 (hours / days) email and phone support
Sugar Serve
Give customers the support they need, quickly and confidently.
Starting at € 80
Per user per month, 3 user minimum, billed annually
Includes:
- Hosted in Sugar Cloud
- Service Functionalities
- 2 sandbox instances
- 60 GB storage
- Phone support
- 4 Support-authorized contacts
Sugar Sell
Create more meaningful experiences and build lasting relationships.
Essentials starting at € 49 for 3 – 5 users
Advanced starting at € 85
Premier starting at € 135
Per user per month, 3 user minimum, billed annually
Includes:
- Hosted in Sugar Cloud
- Sales Functionalities
- 2 sandbox instances
- 60 GB storage
- Phone support
- 4 Support-authorized contacts
Sugar Market
Capture the attention of your most promising prospects.
Starting at € 1.000
per month for 10K contacts, billed annually
Inlcudes:
- Hosted in Sugar Cloud
- Unlimited users
- Unlimited emails and landing pages
- Phone support
- 4 Support-authorized contacts
SugarCRM
Designed for you
Sugar provides a simple CRM interface focused on features that matter and nothing more.
Be part of an exceptional customer experience
We love our customers, and they love us. SugarCRM receives the highest Net Promoter Score across all major CRM vendors.
No hidden fees
Not all companies offer clear pricing terms. With our low and predictable pricing, you can build a simple CRM system that supports and grows your big ideas.
Easy to deploy
Turn it on and go. Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes.
Flexible CRM solutions
With our simple CRM, we provide businesses of all shapes and sizes with the flexibility they need to build great, personal customer relationships while also encouraging strategic growth.
It’s that simple.
Get started today and find out more about what SugarCRM is, what we do and how we help make customer relationships extraordinary.
SugarCRM introduced with Sugar 7 the Sidecar framework with massive user interface improvements (called SugarUX) and a modernized architecture. Since then, SugarCRM has been working hard on the next iteration of SugarUX built on the Sidecar framework. Last iteration of SugarUX design was made in 2018, so as SugarCRM develops and improves teh product there is also a very high focus on usability and mobile availability accros all platforms.
The thre Guiding Principles of the SugarUX Design are:
- Clear
- Consistent
- Efficient
These principles guide all of the decision making. Establishing principles helped to resolve differences of opinions and to focus on user frustrations. We determined what colors and fonts would positively affect our use cases and still reflect our brand.
Stetige Verbesserung
In 2018 the SugarCRM User Experience team (led by Brian Ng) launched a rigorous heuristic evaluation of the web and mobile Sugar products. Issues were identified as key use cases were evaluated and new solutions were documented. This thorough understanding of the product, customers, and the industry has helped to identify issues and to address them..
With a good understanding of the problems, goals were set and with this second iteration SugarCRM could:
Improve design for over 100 usability issues, prioritized by impact to the user’s ability to get their job done.
Establish a clean and modern visual design language, with rules documented in a style guide.
Ensure the product is accessible by all, meeting Web Content Accessibility Guidelines (WCAG) compliancy.
If you are interested in the redesign process you can find addtional information here: New 2018 SugarUX Redesign
SugarCRM is recognized by Gartner as a visionary in the Magic Quadrant for Sales Force Automation
Gartner recognized SugarCRM as one of the most innovative and flexible CRM solution providers for building exceptional customer relationships, as a visionary in Gartner’s Magic Quadrant for Sales Force Automation. Gartner evaluated the vendors for the Sales Force Automation report based on their “completeness of vision” and “ability to execute” that vision.
“SugarCRM is the only major player in the industry whose sole focus is to help companies build exceptional customer relationships. We continue to be the number one choice for companies seeking a modern alternative to CRM status quo, “said Larry Augustin, CEO of SugarCRM. “We are honored to be represented in the Magic Quadrant for Sales Force Automation for the seventh consecutive year.”
SugarCRM sees the reason for its best-ever placement in this Magic Quadrant as it has shifted its business focus to a higher-end market segment with an improved CRM platform tailored to larger companies. In addition, its flexible provisioning capabilities in the cloud are an attractive option for financial service providers and internationally active companies that care about retaining their customers’ data.
Whoa, wait. Sugar who?
In a CRM landscape overwhelmed by big sellers and even bigger bucks, the name SugarCRM may be new to you. We understand it and face the big boys every day.
Recognized by Gartner as a CRM visionary and innovator and three-time winner of the PCMag Business Choice Awards, Sugar is used by more than 2 million people in over 120 countries and 26 languages. Big and small businesses rely on yesterday’s CRM solutions to manage customer relationships.
The KINAMU Solutions are bases on an open source software, the SugarCRM. These applications provide your company with a 360° view of your customer and consistent documentation of all information. You manage company data, addresses, contacts and E-mail addresses. With the help of SugarCRM you record all interactions with the customer: Lead management, Phone calls, E-mails, offerings and orders. The recorded information is then used for reports and analysis supporting the future decision-making.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market. Unlike traditional CRM solutions that focus primarily on management reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. And Sugar pricing is simple and affordable, so you can deploy it to all your customer facing employees, and know what it’s going to cost. Recognized by leading industry analysts as a CRM visionary and innovator, Sugar is used by more than 1.5 million individuals in over 120 countries.
Sugar Architecture
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution on the market. Unlike traditional CRM solutions that focus primarily on management reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. And Sugar pricing is simple and affordable, so you can deploy it to all your customer facing employees, and know what it’s going to cost. Recognized by leading industry analysts as a CRM visionary and innovator, Sugar is used by more than 1.5 million individuals in over 120 countries
The KINAMU Solutions are bases on an open source software, the SugarCRM. These applications provide your company with a 360° view of your customer and consistent documentation of all information. You manage company data, addresses, contacts and E-mail addresses. With the help of SugarCRM you record all interactions with the customer: Lead management, Phone calls, E-mails, offerings and orders. The recorded information is then used for reports and analysis supporting the future decision-making.
Marketing
Sugar closes the gap between Marketing and Sales. You can, for example, create digital newsletters and campaigns via E-mails. After the campaign is closed you are able to measure its success. Using Tracking URLs, the system delivers information which customer did actually read the E-mail. Furthermore you can transfer leads directly into the system making them available for the sales team immediately.
Sales
The driving force of your company, the Sales department, manages Products, Catalogues and Offers using SugarCRM. Special conditions, benefits and closed contracts are displayed through customizable reports. The display of reports gives a comprehensive overview to the sales team and decreases the individual time needed to prepare for a customer meeting. The sales team can access the information anytime, also using mobile devices.
Service & Support
The deal does not end with signings a contract nowadays. It is important to help your customer in a timely fashion through Service & Support. With SugarCRM you are able to define the maximum time in which a customer complaint should be handled as well as monitoring if these times are complied. Some complaints are reoccurring and this is where the Knowledge Base comes in handy. The Knowledge Base collects all the data, such as Themes, Questions and aswers shortening the response time to reoccurring complaints.
Microsoft Outlook Integration
SugarCRM can be connected with software developed by other companies. For example you can synchronize your contact, meeting and tasks with Microsoft Outlook easily. Furthermore you can transfer your E-mail into SugarCRM from Outlook.
KINAMU Products
SugarCRM can be fully customized to meet the needs of your company using configuration , customizing and development. This is where KINAMU comes in. We have a number of self-developed solutions to offer. Our products come from experience and practical use and are focused on the needs of our business partners.
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