We are industry specialists.
Our CRM appliance offers you a solution, that meets your industry-specific demands – no matter in which business you are in.
We know, what you need.
Due to the increasing pressure of competition, customer satisfaction is becoming the most critical success factor. And what is it that this success finally depends on? Correct – a professional customer support – from the first offer through to the after-sales service.
Characteristically for the industry sector are long decision phases, a buying center as well as high amounts of order.
The sales staff has to be able to focus on its core processes. Therefore, our CRM solution offers the necessary, common knowledge base – a central customer and product database.
Every sales person, no matter whether internal or external sales, receives a comprehensive overview of all customer activities, such as inquiries, orders, service agreements and complaints. The system helps you by visualizing complex process structures.
Acting, instead of reacting: It is important to focus on marketing developments immediately, act accordingly and bear the costs in mind.
Your advantage:
- Ready made out-of-the-box solutions
- Single source database for all customer related information
- Cross-department communication with the customer
- Contact management
- Planning and reporting of visits and all customer communication
- Optimized offer-, order- and service management
- Overview on all cross-/upselling opportunities
- Increasing sales efficiency through easy reporting and visualization of current opportunites
